Terms and Conditions

General

  • All treatments are subject to availability.
  • Prices and opening times are correct at the time of printing but are subject to change without notice.
  • Some treatments may require a patch test 24-hours prior to your appointment. You will be informed of this at the time of booking.
  • Aquatic Natura Medica is not responsible for personal belongings left unattended at our premises.
  • Late arrivals will finish their treatments within the scheduled time while the fee will remain unchanged.
  • A child under the age of 18 years must always be accompanied by a parent/guardian.

Gift Vouchers Available

  • Gift vouchers can be redeemed against any of our treatments, and are available for any monetary value.
  • Gift vouchers are non-refundable and valid for six months.
  • All gift vouchers are personalised and can be either sent to the purchaser or the recipient.

Cancellation

To best serve all our clients we require a 24 HOUR CANCELLATION notice for individual services. Cancellations really hurt our business, any non-attended or cancelled appointment within 24 hours will incur up to 100% cancellation fee charge.

Refunds

  • Aquatic Natura Medica operates a Non-refund policy, if a booked treatment paid for, the client will be required to re-schedule the appointment or take the same value for alternative treatments.
  • Damaged goods will be replaced with the same at the time of purchase, or replaced with another of the same value.

Appointment Etiquette

  • Please arrive 10 minutes prior to your appointment.
  • Showering before all body treatments is essential to make sure that your skin receives the optimal effectiveness from the products.
  • Modesty is kept at all times during your treatment; you will be covered by warm blankets and soft towels at all times.

Attire

  • Please feel free to wear your own bathing suit for some of the body treatments.

Consultations

You will receive a comprehensive consultation prior to your appointment which is complimentary and confidential; this consultation is paramount to enable your therapist to deliver a customised treatment especially for you.

Contra-Indications

Please be aware that some treatments may not be suitable for some clients, this is why a thorough consultation is paramount.

Pregnancy

Please notify us if you are pregnant, we have designed treatments with products & techniques that are safe during pregnancy.

Parental Permission & Caution

We require parental permission for any client under the age of 18 for certain treatments. In the interests of the safety of both client and therapist, we reserve the right to refuse treatment if we deem it inappropriate.

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